FAQs
We have local teams in the areas below:
Atlanta
Austin
Baltimore
Boston
Charlotte
Chicago
Cincinnati
Cleveland
Columbus
Dallas/ Fort-Worth
Denver
Detroit
Houston
Indianapolis
Jacksonville
Kansas City
Las Vegas
Los Angeles
Miami
Milwaukee
Minneapolis
Nashville
New York City
Orlando
Philadelphia
Phoenix
Pittsburgh
Portland
Sacramento
Salt Lake City
San Antonio
San Diego
San Francisco
Seattle
St. Louis
Tampa
Washington DC
Visit our Packages & Pricing page!
Vist our Packages & Pricing page!
We only accept booking 2 months or more from your wedding date. This gives us ample time to prepare and plan.
However, if you are looking to book less that 2 months from your wedding date, talk to one of our wedding consultants and we may be able to do that for an additional fee.
Coverage is consecutive and continuous. So once the clock starts, it runs until its done.
No, we do not.
No, we do not.
There are a lot of government restrictions for most areas for operating drones.
Yes! :)
You can add extra time to a highlight video at a rate of $50 per minute. (The maximum amount of time a highlight video can be is 1 minute per 1 hour of coverage.)
Yes we do!
We do the following additional video edits:
First Look Video- $100
10 Min. Edited HD Video
Emphasizes the First Look
4-8 Week Delivery
Ceremony Video- $300
30 Min. Edited HD Video
Emphasizes the CeremonyÂ
Audio of Vows
4-8 Week Delivery
First Dance Video- $100
10 Min. Edited HD Video
Emphasizes the First DanceÂ
4-8 Week Delivery
Reception Video- $300
30 Min. Edited HD Video
Emphasizes the CeremonyÂ
Audio of Speeches
4-8 Week Delivery
Depends, if total travel is within 50 miles round-trip, then there are no Travel Fees.
However, Travel Fees do apply at a rate of $1.00 per mile for any travel exceeding 50 miles starting from the center of the closest Joy Photo and Video City-Hub, for each member of the photography and videography team included in your package. An additional fee for lodging of $285 per night for each member of the photography and videography team included in your package MAY also apply for any one-way travel extending beyond 125 miles starting from the center of the closest Joy Photo and Video City-Hub.
To calcualte this, we start from the center of your city-hub, then we go to all of the locations of your wedding, then we return to the center. If that round trip is greater than 50 miles, we will charge $1.00 for every mile, per shooter.
We may also need to update this if we have new addresses you did not previously give us during booking, or if there are any changes to addresses for your wedding.
The only fees or extra costs that you need to consider are:
Processing fees
Travel fees
The cost to provide your team a meal
Any parking, permit, or entrance fees for your team
The cost for premium music from our approved library ($25 per song)
No,
You can however get additional edited photos and videos.
DISCLAIMER:
RAW, unedited files are original digital files that are unprocessed and require professional editing software to process and view. RAW files may be in one of several file formats, and are difficult to view, or may not be viewable at all, even with professional editing software. RAW files are delivered by digital transfer only and may contain very large amounts of data, which require fast internet, and high computer processing speeds to download successfully. Therefore, there is no guarantee that all RAW files may be successfully downloaded and/or viewable.
A 2nd Photographer is useful for larger weddings (100+ guests) and is best utilized for the first half of your wedding day. One of the best reasons to get a 2nd photographer is to be able to capture two things that are happening at the same time. The minimum amount of hours to book a 2nd photographer is 4 hours. Check out our Blog Post to learn more:
Yes we do!
No, but within 2-4 weeks from booking your team will be assigned to you and you will be able to review your team's headshot, bio, and portfolio. If you don't like them for any reason, let us know and we will switch them. If you don't end up liking anyone at all, you can cancel and get a full refund.
NOTE: We have a separate editing team that focuses only on editing. We have a standardized process for them that allows us to keep our style and quality of our photos and videos consistent. So regardless of which photographer or videographer we assign, we promise to deliver the same style and quality you see in our portfolio: https://www.joyphotoandvideo.media/portfolio
We also may need to change your team based on many factors, including date changes, accidents or emergencies, etc. This is one of the advantages of working with us is that we have a team, so when "stuff" happens, we have a back up plan.
We want to make sure our couples understand our process of how we work and that you are comfortable with it. If you are ok with this then we are a good fit!
1. Review our packages & pricing and work with your consultant to make sure you have the right package for you.
2. Receive proposal options, review everything with your fiance and family/ friends.
3. Book your date by signing and paying your initial retainer fee.
We normally take 50% down to reserve your date, but we can take as little as $300 down if it better fits your family budget!
Joy Photo and Video focuses on service and quality to help give you the best experience possible.
Simple & Easy Process- Our process is simple and easy so you can be completely satisfied with our work. We organize and manage everything so you don't have to do any extra work and so that you can focus on the things that matter most to you and your wedding.
Dedicated Bridal Consultants- Your very own dedicated bridal consultant is a professional wedding planner who will work with you and provide light timeline and planning consultation.
Clear Communication and Organization- We have a very specific and detailed process to ensure we are going to produce the best photos and videos of your wedding day. We are highly responsive and communicate with you on time about important and necessary parts of your wedding. You also get to have plenty of interaction with your photography and videography team leading up to your wedding day.
Top 10%- We hire the top 10% of wedding photography and videography professionals in the industry. We look for people who are service focused, have developed exceptional technical skills, and who have ample experience shooting weddings. Our brides love our team, and we are confident you will too!
There are lots of scenarios that can happen and its important for you to know how we professionally handle those so you have enjoy the best experience on your wedding day.
1. ...I change my date?
No problem! One of the advantages of working with us is that we have a team. This allows us to be flexible to adjust our calendar to work with you. And no, we do not charge date change fees! :)
2. ...if an accident or emergency happens with me or my team?
Again, we have a team that can help cover under these circumstances. We do not guarantee we will make every scenario work but we will do our best!
3. ...I want to cancel?
No problem. Just let us know and we can either postpone your wedding or cancel all together. Remember though, 50% of the value of your wedding is non-refundable.
Refer to your proposal agreement to review how we handle other situations.
Yes, the photos are high resolution photos. The technical specifications are:
-Minimum size must be at least 2,000 pixels on the long edge of the photo and 300 dpi
-Maximum size cannot exceed 12,000 x 12,000 pixels
-Maximum file data size limit is 100 MB
We are traditional, classic, and timeless, so that it will endure throughout the generations of your family.
Earliest you can book- We usually don't recommend booking our services greater than 2 years out from your wedding date.
Latest you can book- We don't book any couples less than 1 month from their wedding date.
We can develop customized payment plans with no fees or interest. We simply break up the payments and due dates to fit your needs.
We take credit card, debit card, and ACH transfer.
After you book, relax and move onto the next part of your wedding planning! You will receive a Wedding Day Timeline form from us that is due one month before your wedding. As you move forward with planning and get all of your details ready, simple fill out the form and select your shotlist.
​One month before your wedding, we will confirm everything with you and (depending on your package) you will meet your photographer and/or videographer team.​
In the days leading up to your wedding day, you will receive continual support and clear communication in case you have any updates or changes.
After you book, feel free to reach out to us via email at hello@joyphotoandvideo.media or you can call or text us at 866-482-2010.
Yes, our insurance policy can be viewed here. We can also add your venue as an additional insured as well.
We do not charge any fees if you need to change your wedding date. Make sure to let us know as soon as possible!
-Before your wedding, 50% of the total package amount is non-refundable.
-After your wedding, all payments non-refundable
-Before your wedding, any payments made exceeding 50% of the total package amount will be refunded.
-Before your wedding, if less than 50% of the total amount has been paid, the payments made are non-refundable and no further payments are due.
Our max delivery time is 12 weeks after the date of your wedding. We usually deliver everything within 2-6 weeks after your wedding.
Yes, you can pick your music from soundstripe.com.
Yes, you can get up to 100 additional edits at no cost, after that there is a fee of $3.33 per photo.
Yes, the first 5 are free, then after that it is $10 per photo.
Yes, you can!
Edited photos are $3.33 per photo.
Highlight videos are $1000.